Lost your National ID? How to get a replacement in Kenya

A lost National ID is replaced through the National Registration Bureau (NRB). The application is made in person, because your fingerprints and photo are taken. Nobody can apply on your behalf.

Step 1: report the loss

Go to a police station and report the lost or stolen ID. Ask for a police abstract. In some cases a letter from a government administrator, like a chief, is accepted. Ask the registration office which document they need from you.

Step 2: apply for a duplicate ID

1. 1Visit an NRB registration office or Huduma Centre with your police abstract.
2. 2Ask the officer for the duplicate ID form and complete it with your correct details.
3. 3Give your fingerprints and have your photo taken.
4. 4If a fee applies, pay through eCitizen as directed by the officer. Save the receipt.
5. 5Keep the waiting card or acknowledgement slip. You need it to collect your new ID.

Have your details ready and want help with the process? Talk to Cyber Kenya on WhatsApp →

Is there a fee?

Replacement has had a fee, and the government has waived it for set periods before. Ask the officer, or check eCitizen, whether a fee or a waiver applies on the day. Only pay through the official eCitizen checkout.

While you wait

• Keep the police abstract and waiting card safe — they show you applied
• Watch for messages on the status of your ID
• Be careful of people offering to ‘speed up’ your ID for money

Keep your passwords, reset links and one-time codes private. Cyber Kenya can guide you and prepare details, but you complete sign-in and verification yourself. Any official government charge is separate from Cyber Kenya’s assistance fee.