SHA help desk
SHA problems, sorted the right way.
SHA premium too high? Cyber Kenya appeals your SHA premium to KSh 6,000 per year.
Get help with SHA registration, payments, premium appeals, account issues and dependant updates. Registration, a monthly amount that's too high, a lost phone line, a family member missing from your cover. We help you fix it through SHA's own channels, from anywhere in Kenya.
Most requested
SHA Premium Reduction & Appeal
We appeal your current SHA premium to KSh 6,000 per year, whatever amount you are currently assessed.
Every SHA service we help with
- SHA Premium Reduction & AppealSHA premium too high? Cyber Kenya appeals your SHA premium to KSh 6,000 per year.Enquire on WhatsApp
- SHA Punguza MalipoPunguza Malipo is what many people call the SHA premium appeal. Same service, same offer: we appeal your premium to KSh 6,000 per year.Enquire on WhatsApp
- SHA registrationRegister yourself on SHA correctly the first time.From KSh 200
- SHA account assistanceCan't log in, wrong details or account not showing? We help sort it out.From KSh 200
- SHA payment assistanceCheck what you owe, pay your contribution and confirm it reflected.From KSh 100
- SHA phone number updateChanged your line? Get the new number linked to your SHA account.From KSh 200
- SHA details correctionFix wrong names, date of birth or household details on SHA.From KSh 250
- Add spouse & dependants to SHAAdd your husband, wife or children so they're covered with you.From KSh 200
- SHA cover & eligibility checkFind out if your cover is active and why a hospital says you're not eligible.From KSh 100
- SHA registration problemsID not found, registration failing or stuck halfway? We help find the cause.Enquire on WhatsApp
- SHA with a temporary or new IDLost ID, waiting card or changed ID number? We check what SHA will accept.Enquire on WhatsApp
SHA does not charge for registration, updates or reviews. The prices above are Cyber Kenya assistance fees only.
SHA guides
Clear answers to the SHA questions people ask us most.
How to register for SHA (Social Health Authority)
SHA replaced NHIF. Here's how to register yourself and your family.
ReadHow to reduce your SHA payment online (step by step)
Your SHA amount is too high? Here's how the review works on *147# and the SHA portal, and what to prepare first.
ReadHow is the SHA premium calculated?
Why two people with similar jobs can pay very different SHA amounts — salaried versus informal earners explained.
ReadSHA premium reduction: requirements and what to prepare
A short checklist so your SHA review request goes through the first time.
ReadHow to update your SHA phone number
Lost your old line? Here's how to get your new number linked to SHA so you can log in and receive codes.
ReadHow to add your spouse and children to SHA
Add beneficiaries so your family is covered under your SHA account — with the details SHA asks for.
ReadSHA registration problems and how to fix them
ID not found, SHA number not found, account not working — the common errors and what usually causes them.
ReadHow to check if your SHA cover is active
Hospital says you're not eligible? Here's how to check your SHA status and what usually makes cover inactive.
ReadHow to appeal your SHA premium if it's too high
Got an SHA amount that doesn't match your income? Here's how the appeal works and what to prepare.
ReadSHA Punguza Malipo: how to reduce your SHA payment online
What 'Punguza Malipo' means, who it's for, and how to ask for a lower SHA contribution.
ReadHow to pay your SHA contribution and confirm it went through
Pay SHA the right way and avoid payments that never reflect.
ReadJinsi ya kujisajili SHA kwa simu
Hatua rahisi za kujisajili na Social Health Authority ukitumia simu yako.
ReadJinsi ya kuongeza mke, mume au watoto kwenye SHA
Wategemezi wako wanaweza kutumia bima yako ya SHA. Hivi ndivyo unavyowaongeza.
ReadHow to check your SHA contributions
Not sure your SHA payments went through? Here's how to see what's been recorded.
ReadHow to check your SHA registration status in Kenya
Find out if you are registered with SHA, using *147# or the official SHA portal — and what to do if you are not.
ReadSHA appeal taking too long? What you can do
You asked SHA to review your contribution and nothing has changed. Here's how to follow up the right way.
ReadJinsi ya kupunguza malipo ya SHA (Punguza Malipo)
Unalipa SHA pesa nyingi kuliko mapato yako? Hivi ndivyo unavyoweza kuomba SHA ikague kiasi chako.
ReadSHA questions
Official information: sha.go.ke
Stuck with SHA?
Send us a WhatsApp message with what SHA is showing you. We'll tell you the fix and the fee before we start.