SHA premium reduction & appeal
SHA premium too high?
Cyber Kenya appeals your SHA premium to KSh 6,000 per year.
Punguza Malipo means "reduce payment". It's what many people call the SHA premium appeal — the same service as our SHA Premium Reduction & Appeal. Cyber Kenya appeals your SHA premium to KSh 6,000 per year. We follow up with you on WhatsApp.
What we do
- Explain in simple terms what the option does
- Go through the menu steps with you
- Help you update household and income details truthfully
- Confirm what changed after the review
What to prepare
- National ID number
- SHA-registered phone number
- Current monthly amount
How it works
- 1
Message us on WhatsApp and say what's wrong.
- 2
We check your SHA account with you.
- 3
We make the request on *147# or the official SHA portal.
- 4
We confirm what changed and what to watch for.
Want us to handle it for you?
We handle your SHA premium appeal.
✓ Online help across Kenya · ✓ WhatsApp support · ✓ Clear requirements before we start
About fees: Cyber Kenya assistance fee: enquire on WhatsApp. KSh 6,000 per year is the target premium, not our fee.
Common mistakes to avoid
- Registering with a phone line that isn't in your name
- Guessing household or income answers during registration
- Paying through unofficial numbers or agents
- Assuming cover is active without checking
Check it yourself: SHA official site (sha.go.ke)
Helpful reading
SHA premium reduction: requirements and what to prepare
A short checklist so your SHA review request goes through the first time.
ReadSHA Punguza Malipo: how to reduce your SHA payment online
What 'Punguza Malipo' means, who it's for, and how to ask for a lower SHA contribution.
ReadJinsi ya kupunguza malipo ya SHA (Punguza Malipo)
Unalipa SHA pesa nyingi kuliko mapato yako? Hivi ndivyo unavyoweza kuomba SHA ikague kiasi chako.
ReadHow to register for SHA (Social Health Authority)
SHA replaced NHIF. Here's how to register yourself and your family.
ReadQuestions people ask
Cyber Kenya is an independent service provider and is not affiliated with any government agency. Prices shown are our service fees and may vary with the complexity of your request.
Related services
SHA Premium Reduction & Appeal
SHA premium too high? Cyber Kenya appeals your SHA premium to KSh 6,000 per year.
SHA registration
Register yourself on SHA correctly the first time.
SHA account assistance
Can't log in, wrong details or account not showing? We help sort it out.
Ready to get started?
Talk to Cyber Kenya on WhatsApp about your sha punguza malipo. We'll tell you what to send and the fee before we start.