SHA help desk
Get registered on SHA properly, the first time.
The Social Health Authority (SHA) replaced NHIF. Registering is free, but the answers you give decide your monthly amount. We help you register carefully so the record is right from the start.
Message us and we'll confirm what to send. Any official fee is paid separately.
What's included
- Registration on *147# or the SHA portal
- Household and income questions answered carefully
- Your SHA details confirmed after registration
- Advice on adding your spouse and children
What to prepare
- National ID number
- Phone number registered in your name
- Details of dependants, if adding them
How it works
- 1
Message us on WhatsApp and say what's wrong.
- 2
We check your SHA account with you.
- 3
We make the request on *147# or the official SHA portal.
- 4
We confirm what changed and what to watch for.
Want us to handle it for you?
We help you complete your SHA registration.
✓ Online help across Kenya · ✓ WhatsApp support · ✓ Clear requirements before we start
About fees: SHA does not charge for registration, updates or reviews. Our fee is only for the assistance. Contributions are paid to SHA directly.
Common mistakes to avoid
- Registering with a phone line that isn't in your name
- Guessing household or income answers during registration
- Paying through unofficial numbers or agents
- Assuming cover is active without checking
How long it takes: Usually 15–30 minutes, if SHA systems are working.
Check it yourself: SHA official site (sha.go.ke)
Helpful reading
How to register for SHA (Social Health Authority)
SHA replaced NHIF. Here's how to register yourself and your family.
ReadHow to reduce your SHA payment online (step by step)
Your SHA amount is too high? Here's how the review works on *147# and the SHA portal, and what to prepare first.
ReadHow is the SHA premium calculated?
Why two people with similar jobs can pay very different SHA amounts — salaried versus informal earners explained.
ReadSHA premium reduction: requirements and what to prepare
A short checklist so your SHA review request goes through the first time.
ReadQuestions people ask
Cyber Kenya is an independent service provider and is not affiliated with any government agency. Prices shown are our service fees and may vary with the complexity of your request.
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SHA Premium Reduction & Appeal
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Punguza Malipo is what many people call the SHA premium appeal. Same service, same offer: we appeal your premium to KSh 6,000 per year.
SHA account assistance
Can't log in, wrong details or account not showing? We help sort it out.
Ready to get started?
Talk to Cyber Kenya on WhatsApp about your sha registration. We'll tell you what to send and the fee before we start.