SHA premium reduction & appeal
SHA premium too high?
Cyber Kenya appeals your SHA premium to KSh 6,000 per year.
SHA works out your contribution from the household and income details captured when you registered. We appeal your current SHA premium to KSh 6,000 per year, whatever amount you are currently assessed. We check your details, prepare the appeal and submit it through SHA's official channel. We follow up with you on WhatsApp.
How we help
- Check the amount SHA has assigned to you
- Go through the household and income details on record
- Prepare and submit the review / appeal request
- Correct other account details if they caused the problem
- Explain SHA's response and your next step
What usually leads to a high amount
Wrong answers at registration
Household size, house type or assets entered wrongly, sometimes by someone else.
Income has dropped
You lost a job or business income after you registered.
Informal or casual income
Income that changes month to month but was recorded as steady.
What to prepare
- Your National ID number
- The phone number you used to register for SHA
- Your current monthly SHA amount (from *147# or the portal)
- Honest, up-to-date details on your household and income
How it works
- 1
Send us a WhatsApp message with your current SHA amount.
- 2
We check your record and tell you if a review makes sense.
- 3
We prepare and submit the request through the official SHA channel.
- 4
You get the reference or confirmation, and we explain what happens next.
Want us to handle it for you?
We handle your SHA premium appeal.
✓ Online help across Kenya · ✓ WhatsApp support · ✓ Clear requirements before we start
About fees: Cyber Kenya assistance fee: enquire on WhatsApp. It depends on your situation, the amount currently assessed, the kind of help needed and whether other account corrections are involved. SHA does not charge for a review.
Common mistakes to avoid
- Giving details that aren't true to get a lower amount — SHA can verify them
- Submitting more than one request at the same time
- Ignoring arrears while the review is pending
How long it takes: We submit the same day in most cases. SHA's review time varies.
Check it yourself: SHA official site (sha.go.ke)
Helpful reading
How to reduce your SHA payment online (step by step)
Your SHA amount is too high? Here's how the review works on *147# and the SHA portal, and what to prepare first.
ReadHow is the SHA premium calculated?
Why two people with similar jobs can pay very different SHA amounts — salaried versus informal earners explained.
ReadHow to appeal your SHA premium if it's too high
Got an SHA amount that doesn't match your income? Here's how the appeal works and what to prepare.
ReadSHA appeal taking too long? What you can do
You asked SHA to review your contribution and nothing has changed. Here's how to follow up the right way.
ReadQuestions people ask
Cyber Kenya is an independent service provider and is not affiliated with any government agency. Prices shown are our service fees and may vary with the complexity of your request.
Related services
SHA Punguza Malipo
Punguza Malipo is what many people call the SHA premium appeal. Same service, same offer: we appeal your premium to KSh 6,000 per year.
SHA registration
Register yourself on SHA correctly the first time.
SHA account assistance
Can't log in, wrong details or account not showing? We help sort it out.
Ready to get started?
Talk to Cyber Kenya on WhatsApp about your sha premium reduction & appeal. We'll tell you what to send and the fee before we start.