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Cyber Kenya

Step-by-step guides

Do it yourself, one step at a time. If you get stuck, we're on WhatsApp.

  1. 01How to file KRA nil returns on iTaxNo income to declare? You still need to file. Here's how to do it in about five minutes.
  2. 02How to register for SHA (Social Health Authority)SHA replaced NHIF. Here's how to register yourself and your family.
  3. 03How to apply for a Certificate of Good Conduct on eCitizenMany jobs ask for it. Here's how to apply online and what to expect.
  4. 04How to register a business name in KenyaThe steps, what you'll need and where people usually get stuck.
  5. 05How to apply for government jobs onlinePSC, county boards and TSC — how online applications work.
  6. 06Portal says your file is too large? Here's what to doHow to shrink photos and PDFs to fit eCitizen, KUCCPS and job portal limits.
  7. 07How to reduce your SHA payment online (step by step)Your SHA amount is too high? Here's how the review works on *147# and the SHA portal, and what to prepare first.
  8. 08SHA premium reduction: requirements and what to prepareA short checklist so your SHA review request goes through the first time.
  9. 09How to update your SHA phone numberLost your old line? Here's how to get your new number linked to SHA so you can log in and receive codes.
  10. 10How to add your spouse and children to SHAAdd beneficiaries so your family is covered under your SHA account — with the details SHA asks for.
  11. 11How to check if your SHA cover is activeHospital says you're not eligible? Here's how to check your SHA status and what usually makes cover inactive.
  12. 12How to reset your KRA iTax password or change your emailLocked out of iTax, or the reset link goes to an old email? Here's what to do in each case.
  13. 13How to check if a KRA PIN is validUse KRA's official PIN Checker to confirm a PIN is genuine — and why no other website can do it for you.
  14. 14How to register for NSSF online and get your numberNSSF registration on the self-service portal: what you need and the steps.
  15. 15NTSA vehicle inspection: requirements and what to prepareWhat to carry, what the inspectors check and how to avoid failing your motor vehicle inspection.
  16. 16How much does business registration cost in Kenya?Business name vs limited company, the official BRS fee and the extra costs people forget.
  17. 17How to apply for a Kenyan passport onlinePassport application on eCitizen: documents, photo rules and the biometrics appointment.
  18. 18HELB loan application: a step-by-step guideFirst-time and subsequent HELB applications — what to prepare so your loan isn't delayed.
  19. 19KUCCPS course application and revision: how it worksChoosing courses, checking cut-offs and revising choices on the KUCCPS portal.
  20. 20Passport photo requirements for Kenyan online applicationsSize, background and file limits — so eCitizen, job and school portals accept your photo.
  21. 21How to appeal your SHA premium if it's too highGot an SHA amount that doesn't match your income? Here's how the appeal works and what to prepare.
  22. 22SHA Punguza Malipo: how to reduce your SHA payment onlineWhat 'Punguza Malipo' means, who it's for, and how to ask for a lower SHA contribution.
  23. 23KRA PIN registration: a simple step-by-step guideGet your KRA PIN on iTax, what you need, and the mistakes that cause delays.
  24. 24NSSF registration via phone: what you need to knowRegister for NSSF and check your statement without visiting an office.
  25. 25How to book a vehicle inspection with NTSABooking steps on eCitizen, what to bring, and how to avoid a failed inspection.
  26. 26How to get an M-Pesa Till number for your businessBuy Goods Till or Paybill? What each one is for, what you need, and how to apply.
  27. 27How to write a cover letter that gets readShort, clear and written for the job. A simple layout you can copy.
  28. 28Jinsi ya kujisajili SHA kwa simuHatua rahisi za kujisajili na Social Health Authority ukitumia simu yako.
  29. 29Jinsi ya kuongeza mke, mume au watoto kwenye SHAWategemezi wako wanaweza kutumia bima yako ya SHA. Hivi ndivyo unavyowaongeza.
  30. 30How to check your SHA contributionsNot sure your SHA payments went through? Here's how to see what's been recorded.
  31. 31Filing your KRA return with a P9 formEmployed? You can't file nil. Here's how to file using the P9 your employer gives you.
  32. 32How to check your NSSF statementSee whether your employer has been sending your NSSF deductions.
  33. 33How to transfer a car logbook on eCitizenBuying or selling a car? Both buyer and seller must finish the transfer on the NTSA portal.
  34. 34How to check your SHA registration status in KenyaFind out if you are registered with SHA, using *147# or the official SHA portal — and what to do if you are not.
  35. 35SHA appeal taking too long? What you can doYou asked SHA to review your contribution and nothing has changed. Here's how to follow up the right way.
  36. 36Jinsi ya kupunguza malipo ya SHA (Punguza Malipo)Unalipa SHA pesa nyingi kuliko mapato yako? Hivi ndivyo unavyoweza kuomba SHA ikague kiasi chako.
  37. 37How to file KRA tax returns online on iTaxNil return or employment return? Here's how to know which one you need and how to file it on iTax.