eCitizen services
Stuck on eCitizen? We'll get it done.
Good conduct, driving licence, marriage, birth and many other applications now run through eCitizen. We help you open the right service, fill it in correctly and pay.
Message us and we'll confirm what to send. Any official fee is paid separately.
Common eCitizen tasks
- Certificate of Good Conduct (DCI)
- Create or recover an eCitizen account
- Birth and death certificate applications
- Marriage registration requests
- Paying for and downloading documents
- Linking services to your account
Service fee: From KSh 200
What to prepare
- Your National ID or the relevant ID number
- An active phone number and email address
- Any documents the portal asks for
How it works
- 1
Send us a WhatsApp message with the service you need.
- 2
We tell you exactly what to send and the total cost.
- 3
Send your details. We fill and submit the application.
- 4
We send you the confirmation, PDF or next steps.
Want us to handle it for you?
Cyber Kenya can take care of your ecitizen services from start to finish.
✓ Online help across Kenya · ✓ WhatsApp support · ✓ Clear requirements before we start
About fees: Our price is the Cyber Kenya service fee. Any official government fee is paid separately and we'll tell you the exact amount before you pay.
Common mistakes to avoid
- Opening a second account instead of recovering the old one
- Paying for the wrong service
- Uploading blurry photos or documents
How long it takes: Most applications are done within 30 minutes. Approval time depends on the office.
Check it yourself: ecitizen.go.ke
Helpful reading
How to apply for a Certificate of Good Conduct on eCitizen
Many jobs ask for it. Here's how to apply online and what to expect.
ReadCommon eCitizen problems and how to fix them
Can't log in, no OTP, payment not showing? Quick fixes for the usual issues.
Read
How to file KRA nil returns on iTax
No income to declare? You still need to file. Here's how to do it in about five minutes.
ReadHow to reset your KRA iTax password or change your email
Locked out of iTax, or the reset link goes to an old email? Here's what to do in each case.
ReadQuestions people ask
Cyber Kenya is an independent service provider and is not affiliated with any government agency. Prices shown are our service fees and may vary with the complexity of your request.
Ready to get started?
Talk to Cyber Kenya on WhatsApp about your ecitizen services. We'll tell you what to send and the fee before we start.