SHA help desk
SHA account giving you trouble?
Can't log in, account not found, wrong amount or messages you don't understand. We look at what SHA shows and fix what can be fixed through the official channel.
Message us and we'll confirm what to send. Any official fee is paid separately.
Common account problems
- Can't log in to the SHA portal
- Account shows wrong details
- Not sure if you're registered
- Messages from SHA you don't understand
What to prepare
- Your National ID number
- The phone number registered on SHA
- Details of anyone you want to add or update
How it works
- 1
Message us on WhatsApp and say what's wrong.
- 2
We check your SHA account with you.
- 3
We make the request on *147# or the official SHA portal.
- 4
We confirm what changed and what to watch for.
Want us to handle it for you?
We help you troubleshoot common SHA registration and account problems.
✓ Online help across Kenya · ✓ WhatsApp support · ✓ Clear requirements before we start
About fees: SHA does not charge for registration, updates or reviews. Our fee is only for the assistance. Contributions are paid to SHA directly.
Common mistakes to avoid
- Registering with a phone line that isn't in your name
- Guessing household or income answers during registration
- Paying through unofficial numbers or agents
- Assuming cover is active without checking
Check it yourself: SHA official site (sha.go.ke)
Helpful reading
How to register for SHA (Social Health Authority)
SHA replaced NHIF. Here's how to register yourself and your family.
ReadHow to reduce your SHA payment online (step by step)
Your SHA amount is too high? Here's how the review works on *147# and the SHA portal, and what to prepare first.
ReadHow is the SHA premium calculated?
Why two people with similar jobs can pay very different SHA amounts — salaried versus informal earners explained.
ReadSHA premium reduction: requirements and what to prepare
A short checklist so your SHA review request goes through the first time.
ReadQuestions people ask
Cyber Kenya is an independent service provider and is not affiliated with any government agency. Prices shown are our service fees and may vary with the complexity of your request.
Related services
SHA Premium Reduction & Appeal
SHA premium too high? Cyber Kenya appeals your SHA premium to KSh 6,000 per year.
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Punguza Malipo is what many people call the SHA premium appeal. Same service, same offer: we appeal your premium to KSh 6,000 per year.
SHA registration
Register yourself on SHA correctly the first time.
Ready to get started?
Talk to Cyber Kenya on WhatsApp about your sha account assistance. We'll tell you what to send and the fee before we start.