SHA help desk
ID not found or SHA registration keeps failing?
Registration can fail for many reasons — a new ID not yet in the system, a line not in your name or details that don't match. We find the cause and tell you the fix.
The fee depends on your situation. Message us and we'll tell you before we start.
Problems we help with
- "ID not found" messages
- Registration stuck or failing
- SHA number not found
- Details not matching your ID
- Temporary ID cases, where SHA allows them
What to prepare
- Your National ID number
- The phone number registered on SHA
- Details of anyone you want to add or update
How it works
- 1
Message us on WhatsApp and say what's wrong.
- 2
We check your SHA account with you.
- 3
We make the request on *147# or the official SHA portal.
- 4
We confirm what changed and what to watch for.
Want us to handle it for you?
We help you troubleshoot common SHA registration and account problems.
✓ Online help across Kenya · ✓ WhatsApp support · ✓ Clear requirements before we start
About fees: Cyber Kenya assistance fee: enquire on WhatsApp. Some cases need a visit to an SHA or Huduma office — we tell you if so.
Common mistakes to avoid
- Registering with a phone line that isn't in your name
- Guessing household or income answers during registration
- Paying through unofficial numbers or agents
- Assuming cover is active without checking
Check it yourself: SHA official site (sha.go.ke)
Helpful reading
SHA registration problems and how to fix them
ID not found, SHA number not found, account not working — the common errors and what usually causes them.
ReadJinsi ya kujisajili SHA kwa simu
Hatua rahisi za kujisajili na Social Health Authority ukitumia simu yako.
ReadHow to check your SHA registration status in Kenya
Find out if you are registered with SHA, using *147# or the official SHA portal — and what to do if you are not.
ReadHow to register for SHA (Social Health Authority)
SHA replaced NHIF. Here's how to register yourself and your family.
ReadQuestions people ask
Cyber Kenya is an independent service provider and is not affiliated with any government agency. Prices shown are our service fees and may vary with the complexity of your request.
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Punguza Malipo is what many people call the SHA premium appeal. Same service, same offer: we appeal your premium to KSh 6,000 per year.
SHA registration
Register yourself on SHA correctly the first time.
Ready to get started?
Talk to Cyber Kenya on WhatsApp about your sha registration problems. We'll tell you what to send and the fee before we start.