SHA help desk
Changed your phone number? Update it on SHA.
SHA sends codes and messages to the number on your record. If you lost that line, you can't log in or confirm changes. We help you request the update.
Message us and we'll confirm what to send. Any official fee is paid separately.
What we do
- Check which number SHA has
- Request the change through the official channel
- Confirm the new number works
What to prepare
- National ID
- The new phone number, registered in your name
- The old number, if you still remember it
How it works
- 1
Message us on WhatsApp and say what's wrong.
- 2
We check your SHA account with you.
- 3
We make the request on *147# or the official SHA portal.
- 4
We confirm what changed and what to watch for.
Want us to handle it for you?
We help you update your SHA account details.
✓ Online help across Kenya · ✓ WhatsApp support · ✓ Clear requirements before we start
About fees: SHA does not charge for registration, updates or reviews. Our fee is only for the assistance. Contributions are paid to SHA directly.
Common mistakes to avoid
- Using a line registered in someone else's name
- Trying many times and getting locked out
Check it yourself: SHA official site (sha.go.ke)
Helpful reading
How to update your SHA phone number
Lost your old line? Here's how to get your new number linked to SHA so you can log in and receive codes.
ReadHow to register for SHA (Social Health Authority)
SHA replaced NHIF. Here's how to register yourself and your family.
ReadHow to reduce your SHA payment online (step by step)
Your SHA amount is too high? Here's how the review works on *147# and the SHA portal, and what to prepare first.
ReadHow is the SHA premium calculated?
Why two people with similar jobs can pay very different SHA amounts — salaried versus informal earners explained.
ReadQuestions people ask
Cyber Kenya is an independent service provider and is not affiliated with any government agency. Prices shown are our service fees and may vary with the complexity of your request.
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SHA registration
Register yourself on SHA correctly the first time.
Ready to get started?
Talk to Cyber Kenya on WhatsApp about your sha phone number update. We'll tell you what to send and the fee before we start.