SHA help desk
Not sure what you owe SHA, or if your payment went through?
We check your SHA balance with you, help you pay through the official channel and confirm the payment reflected.
Message us and we'll confirm what to send. Any official fee is paid separately.
What we sort out
- Check your contribution and any arrears
- Pay through the official SHA paybill or portal
- Confirm the payment reflected
- Follow up when it hasn't reflected
What to prepare
- National ID number
- SHA-registered phone number
- M-Pesa message, if you already paid
How it works
- 1
Message us on WhatsApp and say what's wrong.
- 2
We check your SHA account with you.
- 3
We make the request on *147# or the official SHA portal.
- 4
We confirm what changed and what to watch for.
Want us to handle it for you?
We help you understand and complete your SHA payment.
✓ Online help across Kenya · ✓ WhatsApp support · ✓ Clear requirements before we start
About fees: You pay SHA directly — Cyber Kenya never collects your contribution. Our fee is for the assistance only.
Common mistakes to avoid
- Paying to a number someone sent you instead of the official paybill
- Using the wrong account reference
- Deleting the M-Pesa message before it reflects
How long it takes: Usually within the same conversation.
Check it yourself: SHA official site (sha.go.ke)
Helpful reading
How to pay your SHA contribution and confirm it went through
Pay SHA the right way and avoid payments that never reflect.
ReadHow to check your SHA contributions
Not sure your SHA payments went through? Here's how to see what's been recorded.
ReadHow to register for SHA (Social Health Authority)
SHA replaced NHIF. Here's how to register yourself and your family.
ReadHow to reduce your SHA payment online (step by step)
Your SHA amount is too high? Here's how the review works on *147# and the SHA portal, and what to prepare first.
ReadQuestions people ask
Cyber Kenya is an independent service provider and is not affiliated with any government agency. Prices shown are our service fees and may vary with the complexity of your request.
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SHA Punguza Malipo
Punguza Malipo is what many people call the SHA premium appeal. Same service, same offer: we appeal your premium to KSh 6,000 per year.
SHA registration
Register yourself on SHA correctly the first time.
Ready to get started?
Talk to Cyber Kenya on WhatsApp about your sha payment assistance. We'll tell you what to send and the fee before we start.