SHA help desk
Lost your ID or still waiting for it?
Without an ID card, SHA registration and updates get harder. In some cases you can use a waiting card or other document. We check your case and tell you what SHA will accept.
The fee depends on your situation. Message us and we'll tell you before we start.
What we help with
- Registering with an ID waiting card, where SHA accepts it
- Updating your SHA record once the new ID is out
- Cases where the ID number has changed or was replaced
- Telling you when you need to visit an SHA or Huduma office
What to prepare
- ID waiting card or police abstract for a lost ID
- Phone number registered in your name
- Old ID number, if you know it
How it works
- 1
Message us on WhatsApp and say what's wrong.
- 2
We check your SHA account with you.
- 3
We make the request on *147# or the official SHA portal.
- 4
We confirm what changed and what to watch for.
Want us to handle it for you?
Cyber Kenya can take care of your sha with a temporary or new id from start to finish.
✓ Online help across Kenya · ✓ WhatsApp support · ✓ Clear requirements before we start
About fees: Cyber Kenya assistance fee: enquire on WhatsApp. SHA charges no fee for registration.
Common mistakes to avoid
- Registering again with a new number and ending up with two accounts
- Using a phone line that is not in your name
- Waiting until you are sick in hospital to sort it out
How long it takes: Same day for checks. Updates depend on SHA.
Check it yourself: sha.go.ke
Helpful reading
How to register for SHA (Social Health Authority)
SHA replaced NHIF. Here's how to register yourself and your family.
ReadHow to reduce your SHA payment online (step by step)
Your SHA amount is too high? Here's how the review works on *147# and the SHA portal, and what to prepare first.
ReadHow is the SHA premium calculated?
Why two people with similar jobs can pay very different SHA amounts — salaried versus informal earners explained.
ReadSHA premium reduction: requirements and what to prepare
A short checklist so your SHA review request goes through the first time.
ReadQuestions people ask
Cyber Kenya is an independent service provider and is not affiliated with any government agency. Prices shown are our service fees and may vary with the complexity of your request.
Related services
SHA Premium Reduction & Appeal
SHA premium too high? Cyber Kenya appeals your SHA premium to KSh 6,000 per year.
SHA Punguza Malipo
Punguza Malipo is what many people call the SHA premium appeal. Same service, same offer: we appeal your premium to KSh 6,000 per year.
SHA registration
Register yourself on SHA correctly the first time.
Ready to get started?
Talk to Cyber Kenya on WhatsApp about your sha with a temporary or new id. We'll tell you what to send and the fee before we start.