SHA help desk
Hospital says your SHA isn't active?
Cover depends on your contributions being up to date. We check your status with you and explain what's needed to make it active again.
Message us and we'll confirm what to send. Any official fee is paid separately.
What we check
- Whether you're registered
- Whether your contributions are up to date
- Who's covered under your account
- What to pay or update to restore cover
What to prepare
- Your National ID number
- The phone number registered on SHA
- Details of anyone you want to add or update
How it works
- 1
Message us on WhatsApp and say what's wrong.
- 2
We check your SHA account with you.
- 3
We make the request on *147# or the official SHA portal.
- 4
We confirm what changed and what to watch for.
Want us to handle it for you?
Cyber Kenya can take care of your sha cover & eligibility check from start to finish.
✓ Online help across Kenya · ✓ WhatsApp support · ✓ Clear requirements before we start
About fees: SHA does not charge for registration, updates or reviews. Our fee is only for the assistance. Contributions are paid to SHA directly.
Common mistakes to avoid
- Registering with a phone line that isn't in your name
- Guessing household or income answers during registration
- Paying through unofficial numbers or agents
- Assuming cover is active without checking
How long it takes: Usually within minutes.
Check it yourself: SHA official site (sha.go.ke)
Helpful reading
How to check if your SHA cover is active
Hospital says you're not eligible? Here's how to check your SHA status and what usually makes cover inactive.
ReadHow to register for SHA (Social Health Authority)
SHA replaced NHIF. Here's how to register yourself and your family.
ReadHow to reduce your SHA payment online (step by step)
Your SHA amount is too high? Here's how the review works on *147# and the SHA portal, and what to prepare first.
ReadHow is the SHA premium calculated?
Why two people with similar jobs can pay very different SHA amounts — salaried versus informal earners explained.
ReadQuestions people ask
Cyber Kenya is an independent service provider and is not affiliated with any government agency. Prices shown are our service fees and may vary with the complexity of your request.
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SHA registration
Register yourself on SHA correctly the first time.
Ready to get started?
Talk to Cyber Kenya on WhatsApp about your sha cover & eligibility check. We'll tell you what to send and the fee before we start.