Useful things to know
Guides and tips on online services, business and careers in Kenya.
How to apply for a Certificate of Good Conduct on eCitizen
Many jobs ask for it. Here's how to apply online and what to expect.
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How to reset your KRA iTax password or change your email
Locked out of iTax, or the reset link goes to an old email? Here's what to do in each case.
ReadHow to check if a KRA PIN is valid
Use KRA's official PIN Checker to confirm a PIN is genuine — and why no other website can do it for you.
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How to register for NSSF online and get your number
NSSF registration on the self-service portal: what you need and the steps.
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NTSA vehicle inspection: requirements and what to prepare
What to carry, what the inspectors check and how to avoid failing your motor vehicle inspection.
ReadHow to apply for a Kenyan passport online
Passport application on eCitizen: documents, photo rules and the biometrics appointment.
ReadHELB loan application: a step-by-step guide
First-time and subsequent HELB applications — what to prepare so your loan isn't delayed.
ReadKUCCPS course application and revision: how it works
Choosing courses, checking cut-offs and revising choices on the KUCCPS portal.
ReadKRA PIN registration: a simple step-by-step guide
Get your KRA PIN on iTax, what you need, and the mistakes that cause delays.
ReadCan you register for a KRA PIN on your phone?
Yes — here's how to do it from a smartphone browser, and what phone services KRA offers.
ReadForgot your KRA PIN? How to recover it
Find your PIN, reset your iTax password, or update the email linked to your account.
ReadHow to get a KRA Tax Compliance Certificate (TCC)
Needed for tenders, jobs and licences. Here's how to apply and why it gets rejected.
ReadNSSF registration via phone: what you need to know
Register for NSSF and check your statement without visiting an office.
ReadHow to book a vehicle inspection with NTSA
Booking steps on eCitizen, what to bring, and how to avoid a failed inspection.
ReadCommon eCitizen problems and how to fix them
Can't log in, no OTP, payment not showing? Quick fixes for the usual issues.
ReadFiling your KRA return with a P9 form
Employed? You can't file nil. Here's how to file using the P9 your employer gives you.
ReadHow to check your NSSF statement
See whether your employer has been sending your NSSF deductions.
ReadHow to transfer a car logbook on eCitizen
Buying or selling a car? Both buyer and seller must finish the transfer on the NTSA portal.
ReadHow to file KRA tax returns online on iTax
Nil return or employment return? Here's how to know which one you need and how to file it on iTax.
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